At TruECaPS LLP, we strive to deliver your orders accurately and on time while providing a seamless shopping experience. Please read our Shipping Policy carefully to understand how we process and deliver your purchases.
1. Order Processing Time
- All orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In case of high order volume or unforeseen delays, processing times may extend; we will notify you promptly.
2. Shipping Methods and Delivery Time
We offer reliable shipping services to ensure your products reach you safely and promptly:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 3-7 business days | Within Pakistan |
| Express Shipping | 1-3 business days | Within major cities/metro areas |
| International Shipping | Varies by destination (7-21 days) | Available to select countries |
Note: Delivery times are estimates and may vary due to factors beyond our control such as weather, customs clearance, or carrier delays.
3. Shipping Charges
- Shipping fees are calculated based on order weight, delivery location, and selected shipping method.
- Any applicable shipping charges will be displayed at checkout before you finalize your purchase.
- Free shipping offers, if available, will be clearly mentioned on our website or promotional materials.
4. Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number and instructions to track your package.
- You can also track your order status through your account on our website.
5. Shipping Restrictions
- Currently, we ship to addresses within Pakistan.
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some products may have restrictions due to shipping regulations or perishability; such restrictions will be indicated on the product page.
6. Lost, Damaged, or Delayed Shipments
- If your order is lost or significantly delayed, please contact our customer support at truecapseasonings@gmail.com
within 7 days of the expected delivery date. - Claims for damaged or incorrect items must be reported within 48 hours of delivery, with photographic evidence if possible.
- We will investigate and work with the carrier to resolve the issue promptly.
7. Returns and Exchanges
Please refer to our Return & Refund Policy for details regarding returns, refunds, and exchanges related to shipping issues.
8. Contact Us
For any questions or concerns about shipping, please contact us:
TruECaPS LLP
Email: truecapseasonings@gmail.com
Phone: +92 3486412195
Thank you for choosing TruECaPS LLP. We are committed to delivering your orders safely and efficiently.
True Caps – Pure Flavor, Naturally Yours.