At TruECaPS LLP, we take pride in the quality of our products and your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Products must be unused, unopened, and in their original packaging to qualify for a return.
- Perishable items, opened packages, or products that have been altered or damaged by the customer are not eligible for return.
2. How to Initiate a Return
- To request a return, please contact our customer support team at truecapseasonings@gmail.com
within 7 days of delivery with your order number and reason for the return. - Our team will provide you with instructions on how to return the product.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to the original method of payment.
- Shipping costs are non-refundable unless the return is due to our error.
5. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect product, please contact us immediately at truecapseasonings@gmail.com
within 48 hours of delivery. - Provide photos or evidence of the issue for quicker resolution.
- We will arrange for a replacement or full refund, including shipping costs.
6. Exchanges
- We currently do not offer direct exchanges. Please follow the return process and place a new order for the desired product.
7. Contact Us
For any questions, concerns, or to initiate a return, please contact:
TruECaPS LLP
Email: truecapseasonings@gmail.com
Phone: +92 3486412195
Thank you for shopping with TruECaPS LLP. We appreciate your trust in our brand and products.
True Caps – Pure Flavor, Naturally Yours.